Murata Finland’s cultural etiquette consists of six practices that enhance employee satisfaction and customer satisfaction. In the previous blog about our cultural etiquette, we explored the theme of helping from various perspectives. This time, the focus is on equal and friendly treatment.

According to our cultural etiquette, we at Murata treat each other equally and friendly. All employees are respected and treated according to the same principles. We are open to and appreciate thoughts and mindsets that differ from our own. Sounds easy and obvious, right?

Our work community development plan states that equality means “that all people are equal, and no one may be discriminated against on the basis of age, origin, nationality, language, religion, belief, opinion, political activity, trade union activity, family relationships, state of health, disability, sexual orientation or other personal characteristics. Provisions on equality in working life are laid down in the Non-discrimination Act and the Employment Contracts Act.” The entire Murata Group is committed to these principles and strives to promote diversity in all its activities. And as stated in Murata’s policies, diverse opinions and viewpoints are an important part of diversity (Read more on Murata’s website).

But we are all human, and in practice, understanding and appreciating differing perspectives can sometimes be challenging. Who wouldn’t want to be right all the time – or at least most of the time? We also tend to respond more positively to those who think similarly to us. It’s easy for inner circles and communities to form, making it difficult for those with different views to join in. This conflicts with Murata Finland’s cultural etiquette.

At Murata, we follow various policies and guidelines, but building a respectful workplace is our collective responsibility every day in all interactions. It can involve small gestures, kind words and recognizing each other.

So how can we promote an equal work community where everyone is treated according to the same principles? How can we foster a psychologically safe atmosphere where everyone feels encouraged to express their opinions? We also asked a few Murata employees about this topic.

What are your “Moments that Matter” at work when considering equal treatment and respect for one another?

“These are the small moments of everyday life: greeting someone, sharing a smile while passing by, holding the door open. Respecting others also means giving space and reading the situation. Surely, each of us experiences stress, anxiety, and a sense of urgency at times, and in those moments, it may be unreasonable to expect another person to respond with an equally broad smile. It is more important to be a listening ear and meet others with empathy, within our own limits.” – Ville, Processing Operator

“I believe we can best support each other when help is needed. I set aside time to assist team members and promote a culture where everyone is willing to help beyond team boundaries. Our goal is to achieve our desired outcomes together. I consider politeness and openness in discussions important. I strive to create an environment where everyone feels heard and acknowledged. I ensure that everyone’s opinions receive the attention they deserve.” – Jani, Manager, Embedded System Development

How can we promote an equitable and respectful culture?

“Stop to listen. That moment might be exactly what you are looking for in your work. It could also be an opportunity for someone else to feel part of the community. Issues may conflict, but people do not. It is completely normal and understandable that matters have multiple sides and ways of implementation. It’s good to discuss these and even debate at times, but we must avoid personal attacks. Here too, we should base our arguments on data and facts. Different perspectives are a richness!” – Sanni, Quality Systems Engineer

“I am practically always on-site at the office because I enjoy being able to spontaneously meet colleagues and hear what’s on their minds right now. I believe that much of the experience of respect and equal treatment is created in these daily encounters that everyone has regardless of their workplace. Fifteen years ago, I worked as a production operator, and back then, friendly, and caring representatives from production support left a lasting impression on me. This personal experience has reminded me several times about its importance within my current organization.” – Saara, Deputy General Manager, Operations

At Murata Finland, actions in line with the cultural etiquette are also rewarded – anyone can suggest a cultural etiquette award for a colleague!

 Let’s treat each other equally and kindly! ❤